The Carolina Rollergirls use First Class shipping via the United States Postal Service for all packages.
We typically send orders out within 2-5 business days of placement, unless any ordered items are back ordered. In the case of back order, we will email you to let you know of the delay.
Carolina Roller Derby, llc is not responsible for delayed or lost shipments due to an incorrect addresses which was provided when placing your order. Please verify your address that was provided via Paypal by thoroughly reviewing your Paypal receipt. If you have inadvertently used an old address or incorrectly entered a number, etc. please contact us as soon as possible. We will make every effort to assist you where possible.
We are not responsible for delays in shipping caused due to weather or mechanical error.
Carolina Roller Derby, llc is not able to offer refunds for incorrect addresses or delayed packages.
All returns and exchanges must be made within 30 days from the order date. You must email us at Merch@CarolinaRollergirls.com for authorization (within 30 days) before you send anything back.
You can return unworn, unused clothing, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax.
If you ordered clothing and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you.
If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.
We cannot accept C.O.D. shipments. We are not responsible for lost shipments back to us. For your protection, we suggest all returns be sent back to us with deliver confirmation. In addition, please consider insuring your return package.
Please allow 3-7 business days after our receipt of your return for the refund or exchange to be processed.
Carolina Roller Derby
P.O. Box 20904
Raleigh, NC 27619